Safe Gaming · Setting Limits · Support

Responsible Gaming at Boucingball — The Right Way to Enjoy Gaming

Gaming is entertainment, not an obligation. Boucingball is always here to support you in keeping your gaming safe and healthy.

Round-the-Clock Support Set Personal Limits Self-Exclusion Feature Family Protection

What is Responsible Gaming and Why Does It Matter?

Responsible gaming means treating gaming as a form of entertainment — not a source of income or an escape from problems. At Boucingball, we believe that when every player games mindfully, it can remain an enjoyable experience.

Statistics show that most people use gaming purely for entertainment. For some, however, it can become a problem. That is why Boucingball provides a range of tools and support to help every player stay safe.

The core principles of responsible gaming are:

Gaming is for fun and entertainment, not a profession
Never bet more than you can afford to lose
Keeping gaming separate from other areas of life — family, work, and health
Be Open to Seeking Help When You Notice a Problem

Please Note: Winning is never guaranteed in gaming. Every game outcome is entirely random and no one wins all the time.

Signs of Healthy Gaming

Playing within a set budget and respecting your limits
Accepting Losses Without Getting Discouraged
Enjoying other aspects of life beyond gaming
Taking Regular Breaks

Early Warning Signs

Chasing Losses by Placing More Bets
Being dishonest with family or friends about your gaming
Neglecting other responsibilities to keep playing
Feeling unable to stop

Boucingball Safe Gaming Features

We provide a range of effective tools to help you keep your gaming experience safe and in control.

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once set, a limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Loss Limit

Decide in advance how much you are willing to lose in a given period. Once you reach that limit, your account will automatically stop.

Session Time Limit

Set a time limit for how long you play in one session. You will receive a warning when the limit is reached and gaming will automatically pause.

Cooling-Off Period

Need a break? Set a cooling-off period ranging from 24 hours up to 30 days. You will not be able to game during this time.

Self-Exclusion

If you need a longer break from gaming, use self-exclusion to fully close your account for anywhere between 6 months and 5 years.

Reality Check

A message will appear at regular intervals so you know how long you have been playing and how much you have won or lost.

How to Use the Safety Tools

Using the safety tools on Boucingball is straightforward. Just go to the "Responsible Gaming" section in your account settings to find all the tools in one place.

Please note: reducing a limit takes effect immediately, but increasing a limit requires a waiting period. This policy is intentionally in place to protect you.

Tip: Set your budget and time limits when you register, rather than making decisions under pressure later.

Log in to your account

Access your Boucingball account and click the profile icon in the top right corner.

Open the Settings Menu

Go to "Account Settings" and select the "Responsible Gaming" tab.

Set Your Preferred Limits

Choose from deposit, loss, or time limits — then enter the amount or duration.

Confirm

Click the "Save Limits" button. Changes take effect immediately and a confirmation will be sent to your email.

Get Support

For any issues, reach out via live chat or support email. We're available 24/7.

Check Yourself

If you answer "yes" to even one of these questions, it may be time to seek help. Answer the following questions honestly.

Please Note: Asking for help is not a weakness — it's a sign of courage. The Boucingball support team is always here for you.

Do you place more bets trying to recover money you have lost?

Have you lied to family or friends about your gaming?

Do you skip work, family time, or sleep to keep playing?

Have you tried to stop gaming but been unable to?

Have you gone into debt or cut back on essential expenses because of gaming?

Do you feel restless or irritable when you are unable to play?

Minor Protection

Boucingball is strictly for players aged 18 and above. Keeping minors away from gaming is both our responsibility and a legal obligation.

We verify age at registration and may request additional identity verification if needed. However, parents should also take some steps of their own.

What parents should do:

Install parental control software on your device
Do not share your gaming account password with your children
Monitor Your Child's Internet Usage
Educate Your Child About Gaming

⚠️ Important: If you become aware that a minor is using Boucingball, please report it immediately at [email protected]. We will take swift action.

Age Verification Process

Boucingball requires age verification at registration and before your first withdrawal. Identity is verified using a national ID, passport, or driving license.

Device Lock Feature

Enable two-step verification for logins from specific devices on your account. This prevents unauthorized access.

Hidden Balance Mode

Keep your account balance and transaction details hidden from the screen so other family members cannot access your account information.

Responsible Gaming FAQ

Once your self-exclusion period ends, you can reactivate your account. However, your account cannot be accessed in any way while the period is active. This is by design, to ensure your decision remains in effect.

Yes, reducing a limit takes effect immediately. However, increasing a limit requires a waiting period of at least 24 hours. This rule is in place to protect you from raising limits impulsively.

The Boucingball support team can provide direct assistance and refer you to professional organizations. You can also reach out to national mental health institutions and counseling services. Asking for help is a sign of strength.

You can set a reality check for every 30 minutes, 1 hour, or 2 hours. A pop-up will appear at each interval showing your session time and net win/loss. This helps you stay aware of your gaming activity.

No, for privacy reasons other family members cannot directly set limits on your account. However, you can set limits yourself with their support. Having an open conversation with your family is the most effective step you can take.

Yes, your account balance remains completely safe during self-exclusion. You can complete a withdrawal once the period ends or by contacting our support team.